Returns & Exchanges

At A+S Haircare Australia, we want you to love your locks, which is why we offer a 30-day return policy for unopened and unused products. If your selection isn't quite right, we are here to ensure a smooth and professional exchange or refund process.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, heat-sealed packaging and have not been used or tampered with to qualify for a return.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the reason for your return to receive an authorization form.

• 3.
  Pack and Post

  Securely package your items and send them back to our Sydney warehouse using a trackable shipping service to ensure safe delivery.

• 4.
  Processing and Refund

  Once our quality control team inspects the items, your refund or store credit will be processed within 5-7 business days.